Certified Nursing Assistant (CNA) Practice Exam

When referring to a resident, how can a nursing assistant show sensitivity?

1. Use medical terminology

2. Speak loudly to ensure understanding

3. Validate the resident's feelings

4. Call the elderly resident Grandma

The correct answer is: Validate the resident's feelings

Validating a resident's feelings is an important way for a nursing assistant to demonstrate sensitivity. This approach helps to build rapport and trust, showing the resident that their emotions are acknowledged and respected. When residents feel understood, it can enhance their overall well-being and support their emotional health. This method fosters effective communication, allowing the nursing assistant to respond appropriately to the resident's needs and concerns. Recognizing and affirming a resident’s feelings encourages a supportive and compassionate environment, which is crucial in a healthcare setting where residents may be vulnerable. In contrast, using medical terminology could alienate residents who might not understand technical language, while speaking loudly may come across as condescending rather than helpful. Addressing an elderly resident casually by calling them “Grandma” can also be seen as disrespectful or dismissive, undermining their dignity. Therefore, validating feelings stands out as the most appropriate way to show sensitivity.