Certified Nursing Assistant (CNA) Practice Exam

What is the best method for a shy nursing assistant to prioritize when learning to communicate effectively with clients?

1. Engage in small talk to build rapport

2. Ask personal questions to connect emotionally

3. Speak loudly to convey confidence

4. Listen carefully and speak clearly

The correct answer is: Listen carefully and speak clearly

The best method for a shy nursing assistant to prioritize when learning to communicate effectively with clients is to listen carefully and speak clearly. Active listening demonstrates respect and attentiveness, which helps build trust with clients. By focusing on what the client is saying, the nursing assistant can respond appropriately and ensure that the client's needs and concerns are understood. Speaking clearly is also essential, particularly in a healthcare setting where precise communication is crucial for providing quality care. This approach allows the nursing assistant to convey information effectively, ensuring that the client feels heard and valued. While engaging in small talk can help establish rapport, it may not be as effective for someone who is shy, as it requires a level of confidence that the individual might not possess yet. Asking personal questions may make both the assistant and the client uncomfortable, particularly if boundaries are not yet established. Speaking loudly might give a false impression of confidence and can come off as aggressive or intimidating, which is not conducive to effective, compassionate communication. Therefore, prioritizing careful listening and clear speech lays a solid foundation for developing strong communication skills.